ServiceNow is a “platform-as-a-service” enterprise management software which helps to digitally streamline the data and workflow in an organization. It boost productivity, efficiency and effectiveness while enhancing the speed of work. Its enterprise solutions helps to transform old, manual ways of working to enable both employees and customers to get what they want effectively. In short, ServiceNow is a cloud based platform to help digitize the workflow in an organization.


To support its cloud based platform and solutions, ServiceNow has various data center pairs located around the world. Also, it has partners to train you and help you choose right product solutions to create workflow for your business or organization.

Before we discuss ServiceNow data center locations, let’s list out some of the product solutions it has related to IT, employee and customer workflows:

  • IT Service Management
  • IT Business Management
  • IT Operations Management
  • IT Assets Management
  • Human Resources
  • Customer Service Management
  • Field Service Management
  • Security Operations
  • Government, Risk and Compliance

ServiceNow Data Center Locations

Like Salesforce, ServiceNow too creates instances for customers which are hosted in pair of data centers within a nearby locations/regions. Though ServiceNow may not own its data centers, it uses private cloud in colocation spaces which are leased in high availability areas. Currently it has 11 pairs of data centers which spans across 4 broader geographic locations. These data center pairings forms ServiceNow’s Advanced High Availability (AHA) architecture which ensures the scalability of its cloud services. Currently in total, ServiceNow has 21 data center infrastructures. Besides, it has 10 support centers across these regions.

Four broader geographical locations/regions of ServiceNow data center infrastructure and support center includes:

# Asia Pacific Japan

# Europe, Middle East and Africa

# North America

# South America

Asia Pacific Japan (APJ)

Asia Pacific Japan region hosts one support data center and three ServiceNow data center pairs in countries:


In Australia, two ServiceNow Data centers in Sydney and Melbourne forms a pair. Apart from that, Servicenow has one support center facility in Sydney.

Hong Kong

A data center located in Hong Kong forms the pair with a data center in Singapore.


Japan host both set of data centers in a pair. These ServiceNow data centers forming the pair are located in Osaka and Tokyo. Besides, Japan also host a support center.


Singapore too host a ServiceNow data center which forms pair with a data center located in Hong Kong.


India doesn’t host any pair of data center. However, it has one support center of ServiceNow.

Europe, Middle East and Africa (EMEA)

There are four pairs of ServiceNow data centers in Europe, Middle East and Africa (EMEA) region. Besides, it has three support infrastructure facilities.


A pair of ServiceNow data centers are in Germany which are located in Düsseldorf and Frankfurt.


Ireland host a ServiceNow data center in Dublin which forms a pair with data center in Amsterdam. It also hosts one support center facility.


ServiceNow has a data center in Netherlands located in city of Amsterdam. This data center forms pair with Dublin based data center. Netherlands has one support data center as well.


Switzerland is also strategically important location for ServiceNow as it servers large customers of Swiss banks. This country host a pair of data centers in Geneva and Zurich.


United Kingdom (UK) has a sovereign data center pair, located in London and Newport. UK too has a support center facility.

North America

North America host five data centers in the region forming three pairs in Canada and USA. Also, it has four support facilities of ServiceNow company, all of which are in USA.


Canada has a pair of ServiceNow data centers located in Calgary and Toronto cities.


There are three data centers in USA which are located in San Jose, Washington DC and Miami forming two pairs. Pair of Washington DC and Miami is for the purpose of US Federal government. Washington DC is also forms pair with San Jose. Therefore, 3 data centers in USA forms a pair of two, one of which is reserved for US Federal related solutions. USA also has four support facilities.

South America

South America has one pair of data centers in Brazil. It doesn’t have any ServiceNow support center in the region.


Brazil is the only country to host ServiceNow data center infrastructure in South America. Both of the data centers forming a pair are located in Sao Paulo city of Brazil.

Summary list of ServiceNow data center locations

Here we have brought you the summarized list of ServiceNow data center pairs and their respective locations (countries). It is arranged in alpabetical order of location name based on geographical region followed by country.

ServiceNow Data Center Locations
ServiceNow Data Center pairs Locations (Countries)
Sydney – Melbourne APJ: Australia
Hong Kong – Singapore APJ: China, Singapore
Osaka – Tokyo APJ: Japan
Düsseldorf – Frankfurt EMEA: Germany
Dublin – Amsterdam EMEA: Ireland, Netherlands
Geneva – Zurich EMEA: Switzerland
London – Newport EMEA: UK
Calgary – Toronto North America: Canada
Miami – Washington DC (Federal) North America: USA
San Jose – Washington DC North America: USA
Sao Paulo 1 – Sao Paulo 2 South America: Brazil

APJ: Asia Pacific Japan
EMEA: Europe, Middle East and Africa

ServiceNow Data Center Locations Map

Here we have brought the map of ServiceNow data center locations. This map locates the places in various countries around the world where ServiceNow cloud infrastructures are hosted.

ServiceNow Data Center Location Map
Click in the map to view it larger.

Disclaimer: These information were last updated on September 2020. Though we have done our best to collect the right information, we don’t guarantee the accuracy of information provided here including ServiceNow data center locations or map. Kindly contact ServiceNow for detailed or accurate information on its infrastructure or support centers.